Consumer Goods Distribution and Warehousing
Shipping to the end-user is fraught with danger in terms of risk to reputation and customer service exposure. Our systems and processes operate at around 99.95% accuracy and so mistakes in shipping are very rare. Returning products from consumer addresses is both slow and expensive and so errors need to be avoided at all cost. Our patented bar-code scanning system (IBIS) ensures that we pick the right thing every time and if we make a mistake, we will stand behind our service and fix the problem– such is the confidence we have in our ability to get it right first time, every time. This confidence will come across in the voice of your sales people when interacting with your customers, further improving customer service.
Our Fulfillment Centers are located in the western part of the Greater Toronto area, in Mississauga, and in Delta, BC in the Greater Vancouver area – so we can reach the main population centres next day where required. Our operations are driven by the latest technology including our own trade-marked IBIS warehouse management system (WMS) and radio-frequency, bar-code scanning, hand-held terminals. As well, our WMS software is linked via the Internet to you, our customer, so that real-time visibility provides crucial event-driven information on receipts, orders and inventory. A consumer calling to ask the status of an order will get an up-to-the-second answer through your access to our IBIS system. As well, a wide range of reports provides valuable perspective on lead-times, fill rates and inventory turn-over while allowing you to manage-by-exception.
We would be delighted to know more about your business to assist you in the successful provision of order fulfillment activity throughout North America. Please e-mail or call us today.